Refund/Return Policy

For safety and sanitary reasons we do not accept returns. Our goal  at  The Crafty Bee is to meet your expectations and deliver quality products.  In order to maintain 100% customer satisfaction, exchanges and/or refunds to original payment method may be an option based on circumstances. Should you experience any issues or concerns with your order, please email admin@thecraftybee.co and include order receipt, photos of the product, and any other additional necessary details. Our products are handmade in small batches using high quality, natural, organic ingredients without any unnecessary preservatives or additives. For best results, use products within 6 months of purchase. All ingredients are listed on each product page.  To maintain the freshness and integrity of all products, avoid adding anything, including water, and store it in a cool, dry place. It is recommended to conduct a patch test prior to using products. Should you encounter any adverse reactions, stop use immediately and seek advice from a healthcare professional. 

No refunds will be given based on scent. Also, note that even unscented soap will have a slight scent due to the ingredients used. No added fragrance or essential oils are added to the unscented soaps. On occasion, an unscented soap bar may absorb scent based on the soap surrounding it on the curing rack. Not only do all people have different skin types but we also use different water (soft, hard, etc.). Both factors will affect how our handcrafted soap (designed to be more luxurious for the skin instead of just cleansing) will bubble and suds and also affect how our skin feels after use. Orders cannot be canceled once they have been shipped.

We reserve the right to cancel any unshipped order. Thank you for your understanding!